We want you to love your purchases from Twill! If for some reason, you need to return something to us, please pay attention to the following requirements. Items must be returned to twill no later than 14 days from the day it delivers to you! Items must be unworn and unwashed in origional condition. Store credit is given for all returns, no exceptions.
Damages: We hope this doesn’t happen, and strive to make sure items make it to you without any issues, but sometimes it can have a defect! If you receive something from us that is damaged, you have 3 days from the day it delivers to you to let us know, and we will do the best we can to swap your item for the same one if available. If the exact item is out of stock, we will offer you a store credit for the damaged item to use towards another purchase.